75% of consumers expect the same instant response time evenings and weekends as during normal business hours.
“76% of the questions that come through the website and the app are being resolved by raffle”
“It is vital for our customers to get instant answers on our website and app - also outside office hours.”
Real-time customer insights and actionable analytics
Boost your customer experience. Which answers are your online visitors looking for and which do they find useful? Make data-driven decisions to boost your customer experience.
Optimize based on insights. Develop content based on identified knowledge gaps.