Empower your service agents 

raffle Customer Service is your team's new best buddy, providing instant, accurate answers all day long: in the office or remotely.

Cut time spent searching and asking colleagues for help. raffle's Next-Gen Enterprise search provides instant answers, allowing your service agents to focus on providing exceptional customer experiences without jeopardizing the human touch.

How we rocket-fueled our knowledge base

"With raffle we now have a tool that presents knowledge to our employees in a smart, efficient way and in the right context.”

Could your average time per customer request be better?

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Eliminate long queues and full inboxes

Handle your emails, calls, and live chats faster and more consistently with raffle's advanced AI search engine.

 

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Release time 

Improve employee satisfaction by freeing up your team to do what they love the most give exceptional service.

 

Is faster onboarding critical for you?

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Do more, do it better

Track trends and popular answers and use the insights to develop content that matters.

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Onboarding done right

The onboarding tool of your wildest dreams. Focus all your onboarding energy on training vital communication skills.

 

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Do you want to get actionable insights?

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Track and make improvements

Boost your customer experience with insights and data-driven decisions. Understand where information is missing. 

 

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Share data

Discover how your knowledge bases perform and shine a light on the blind spots. Report your findings areas with potential and big successes.

Fast and efficient deployment

Our technology is built to empower your business. raffle supports the platforms you prefer, whether on web, apps or knowledge bases. 

 

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Go live within weeks, not years

raffle's technology is up and running within 3 weeks and delivers immediate ROI.

 

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Integrates with your existing software

From Zendesk to Salesforce, we integrate with all customer chat interfaces. That's a raffle guarantee.

 

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Self improving technology

No need to spend your time on maintenance. Our tools are constantly relearning, improving their already unbelievable accuracy.

 

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Built to scale with your business

Easily scalable with 99+ languages and built on cloud IT infrastructure allowing full flexibility, mobility, and empowering remote work capabilities.

 

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Let's Get Started

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Robust cloud infrastructure  

Build on Microsoft Azure cloud infrastructure, ensuring reliable uptimes. We pride ourselves on our stable customer experience. 

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GDPR approved and compliant 

Rest assured: all of our products are in line with the processes and safeguards of the EU's GDPR legislation. 

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Self-improving and no maintenance

Our AI learns from your agents and customers and gets more intelligent over time, with a model trained on your historical conversations.