Powerful online support

Imagine what it'll do for your customer support when your online visitors can find the answer they need, fast and by themselves on your website or app.

Use Next-Gen Search to answer your online visitors quickly and easily. Reduce the stacks of emails, chats, and calls to your support team and let your people focus on the requests that truly need human engagement.

For your customers offering the right answer fast is a big competitive advantage. We're here to empower you with effortless powerful Next-Gen Enterprise Search.

 

How we empowered our online visitors

"We have been able to reduce the average waiting time on requests that needed the assistance of one specialized agent because all of the other questions or queries got answered by raffle."

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Want to offer 1st line support and instant answers 24/7?

1st line support

1st line support, 24/7 

raffle Web never sleeps. While your organization rests Next-Gen AI will take care of business whenever your visitors need it.
Optimize based on knowledge

Optimize based on knowledge

Online visitors link exceptional service to getting accurate answers fast. Let our tech do the job and focus your efforts on other important KPIs.

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Do number of calls raise, but resources stay the same?

Reduce your support request

Reduce the number of support request

Use raffle's technology, wherever you meet your customers online, to optimize your support operations.
Next Gen AI

Next Gen AI understands your visitors without supervision

Our algorithms are already trained on billions of previous conversations and understand your online visitors' requests, even if they use incorrect wording, phrasing and grammar.

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Want to get insights and actionable data from your online visitors?

raffle Analytics gives you an overview of all touchpoints. Which answers are your online visitors looking for and which answers do they find helpful. raffle Analytics makes it so easy to measure your achievements whenever you need it. 

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Track and deploy improvements

Make data-driven decisions to boost your customer experience. Our intuitive real-time analytics offer you actionable data and reports.
Optimize knowledge

Optimize based on insights

Improve content that doesn't perform as intended and develop new content based on your visitors expectations.

Fast and efficient deployment

Our technology is built to empower your business. raffle supports the platforms you prefer, whether on web, apps, or knowledge bases.

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    Go live within weeks, not years

    raffle's technology is up and running within 3 weeks and delivers immediate ROI.
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    Integrates with your existing software

    From Zendesk to Salesforce, we integrate with all customer chat interfaces. That's a raffle guarantee.
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    Self improving technology

    No need to waste your time on maintenance. Our tools are constantly relearning, improving their already unbelievable accuracy.
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    Built to scale with your business

    Easily scalable with 99+ languages and built on cloud IT infrastructure allowing full flexibility, mobility, and empowering remote work capabilities.
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Let's Get Started

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Robust cloud infrastructure  

Built on Microsoft Azure cloud infrastructure, ensuring reliable uptimes. We pride ourselves on our stable customer experience. 

 
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GDPR approved and compliant 

With raffle, your business practices are in line with the processes and safeguards outlined by the EU's GDPR legislation.

 
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Self-improving, no maintenance required

Our AI learns from your agents and customers and gets more intelligent over time, with a model trained on your historical conversations.