Deflection vs self-service explained


Why is it better to empower your customers with self-service, rather than "deflect" them away from contacting you? Suzanne Lauritzen and Ole Winther from explain.

From our webinar: "AI Talks: Deflection v self-service in customer service and how AI can help" on October 30, 2020.‍


Discover more about the importance of self-service in this article. 

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