Discover what a Data Scientist does on a day-to-day basis, using an example from our own AI company in Copenhagen, raffle.ai.
Explore the open source developments that help power raffle.ai's innovative AI solutions for customer service and knowledge sharing.
AI has been around since the 1950’s, but it’s only recently that companies and investors alike are paying much attention to it. Why is it that AI is
Don't know machine learning from automation? Learn more about AI terms in the customer experience with our glossary.
You've read about chatbots but aren't sure whether they're right for you — our AI expert discusses when decison tree-based chatbots do and don't work
Why limit your customer support to a tiny chat box in the corner of your site? Displaying information intelligently helps you show, not tell.
After years of predicting their demise, 2021 will be the year that many choose to abandon chatbots in favor of more sophisticated AI alternatives.
Discover why remote customer service team management is important and learn some tips on how you can manage your customer support team effectively.
Learn from payment solutions provider ViaBill on how to prepare your customer support team for Black Friday with this real life example.
Learn how raffle.ai have learned from search developments in AI to fine-tune their customer support products.
Applying a data-driven approach means we use training data instead of defining rules, distinguishing ourselves from traditional chatbots.
Discover the feature upgrades we've made on our AI as a Service (AIaaS) solution for customer service agents, CoPilot version 2.
Hiring new customer support staff isn't always the answer. Learn six efficient and cost-effective ways to solve customer service resource issues.
How do we make our AI customer support tools? What state-of-the-art technology do we use? Our CTO explains all.
Though AI has the ability to quickly process large amounts of data; extract patterns and learn from experience, it still has its limitations.
Discover the remarkable statistics from around the web that reveal how important self-service is in the customer experience today.
