Case studies

 

Explore customer stories from forward-thinking companies who transformed their business with Next-Gen AI.

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EatMyBill: helping their customers with technology, 24/7

Learn how the team at EatMyBill decided to supercharge their customer service with Next-Gen AI technology, and how it’s helping their business.

Situation: Customers demanded a seamless experience on the website and app and wanted fast accurate answers. An additional requirement was a fast implementation time with low IT complexity.

Solution: Implemented raffle Web on website and app so customers can get answers themselves. Deployed and launched within a few weeks.

Impact: 69% of customers self-serve and 60% of answers were given a "thumbs up". Enabled customers with 24/7 customer service and it reduced repetitive work for the customer support team.

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How Visma e-conomic harnessed AI for customer service with a human touch

Find out how Visma e-conomic used raffle Customer Service AI technology to dramatically improve their customer service speed and quality.

Situation: Visma e-conomic were losing time on a daily operational basis, leading to an increased waiting time for customers.

Solution: Visma e-conomic selected raffle Customer Service and quickly adopted it within their customer service processes.

Impact: After starting to use raffle Customer Service, Visma e-conomic experienced a 56% reduction in search time.

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How Coop delivers for its customers using AI

Learn how Coop, a large retail organization in Denmark, augmented their customer service offering with artificial intelligence (AI).

 

Situation: Coop needed to maintain customer satisfaction at scale, without constantly hiring new staff.

Solution: Coop implemented raffle Web on Coop Shopping and their Members' section

Impact: Coop experienced a phenomenal self-serve rate and more time for customer support agents to do their job

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How ViaBill empower their customers to self serve

Discover how leading online payments specialists ViaBill empowered their customers and reduced waiting times using our raffle Web AI solution.

Situation: ViaBill wanted to give their customer support team the time to respond to more complex and urgent customer queries.

Solution: ViaBill put raffle Web on their website to help their customers self-serve for simple to medium-complex questions.

Impact: 49% of customers self-served using raffle Web, allowing ViaBill to deliver a better quality of service.

Success Stories

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